Heartland Regional
Library System

Library Aide (at the Eldon branch)

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JOB OBJECTIVE:

The Library Aide greets and directs library patrons, and charges and discharges library materials in accordance with established library policies and procedures.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Performs opening and closing procedure

• Checks out, discharges, and renews library materials

• Registers patrons for library cards

• Creates and updates patron records regarding mailing address, email address, phone number, etcetera  

• Pulls and sends out Pick List Materials

• Checks the book drop and calls patrons when requested materials arrive

• Answers patron questions and solves problems regarding circulation of library materials

• Answers incoming calls, handles patron requests or problems and/or directs calls to correct extensions

• Shelves books as necessary

• Sorts and distributes daily mail. Checks in and distributes newspapers, magazines, and periodicals to appropriate areas

• Investigates, edits, prints, and mails overdue notices and bills to patrons

• Assists with book displays and decorating the library for special events or activities

• Help with advertising upcoming events and activities by creating and posting flyers, posting to the library’s social media pages, and sending to local news venues such as newspapers, radio, and television stations 

• Assists with the task of weeding materials

• Help prepare for events and activities in the library including moving furniture, tables, and chairs, setting out supplies, setting up the projector, screen, laptop, and other necessary items to help make the event/activity successful

• Helps with interlibrary loans

  • Enters requested material to populate lender string

  • Receives requested materials, logs, check out to patron, return to Inter-Library Loan Clerk

• Performs other duties as assigned; management reserves the right to add or amend duties at any time

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of computerized library systems

• Ability to operate basic office equipment including computers, keyboard, copier, fax machine, and calculator

• Ability to count money and make change

• Must have demonstrated interpersonal and communication skills

• Ability to prioritize work

 

PHYSICAL AND MENTAL REQUIREMENTS:

• Must be able to communicate effectively in English, both orally and in writing

• Must be able to hear, comprehend, and respond to library patrons both in person and in telephone conversations

• Requires mental alertness, focus, and attention to details

• Must possess ability to record, convey and present information, explain procedures and follow instructions

• Must have clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees

• Must have good vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports, and related materials in both electronic and hard copy form

• Must have manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials

• Must have personal mobility which permits the employee to monitor, supervise and perform assigned library operations, and to attend Library district, community, and public meetings at various locations

• Must be able to sit for long periods throughout the workday, must be able to stand or walk for at least 1 hour at a time, bend, stoop, twist, push and pull carts weighing up to 100 pounds, carry up to 20 pounds, and reach from floor level to 6 feet high, to carry out essential duties of job

• Must have above average attention to detail or accuracy of bibliographic records

 

WORK ENVIRONMENT:

• Indoor conditions

• Must maintain professional manner when dealing with patrons, including teens, young children, staff and others

• Must be able to work independently as well as with a team

• Must be flexible, creative, patient, and have a sense of humor

• May be required to work evenings and weekends

• Must be able to tolerate dust which permits the employee to work with books and other library materials

 

DISCLAIMERS:

*The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel so classified.

 

EDUCATION, EXPERIENCE, AND TRAINING - MINIMUM QUALIFICATIONS REQUIRED:

• Education: High School diploma or equivalent

• Experience: Demonstrates customer service experience

• Strong interest in reading and library services